Privacy Policy
Man and a Van Twickenham Privacy Policy
This Privacy Policy explains how Man and a Van Twickenham collects, uses, stores and protects personal data relating to our services. It applies to all Man and a Van Twickenham customers and prospective customers in the Twickenham area, including people who contact us for quotations, make bookings, or otherwise interact with our services.
Man and a Van Twickenham is committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation and applicable data protection laws. Please read this policy carefully to understand how and why we use your personal data and the rights you have in relation to it.
Data Controller
For the purposes of data protection law, Man and a Van Twickenham acts as the data controller in relation to the personal data we collect about our customers and prospective customers in the Twickenham area. This means we determine the purposes and means of processing your personal data.
Personal Data We Collect
We may collect and process the following categories of personal data when you contact us, request a quote, or use our services:
Identification and contact details such as your name, address, service address, telephone number, and any other contact information you choose to provide.
Service details such as details of the property or premises you are moving to or from, access details, dates and times of the move, inventory or item descriptions, and any special instructions you provide.
Communication data such as information contained in emails, messages, or conversations you have with us when making enquiries, providing feedback, or resolving issues.
Payment and transaction data such as details of payments made to us and from you, and details of the services you have purchased. We do not store or process full card details if you pay by card, as this is handled by our payment processing providers.
Technical and usage data such as information about how you interact with our website or online services, including basic diagnostic or analytical information. This may include IP address and device information where permitted by law.
Any other information you choose to provide to us that is necessary for arranging or delivering our services.
How We Collect Your Data
We collect personal data about you through various methods, including:
Direct interactions when you contact us by telephone, via online forms, in writing, or in person to request information, obtain a quotation, make a booking, or provide feedback.
During service delivery when our team attends a property or location to carry out removal or transport services and records relevant details needed to complete the job safely and effectively.
From third parties where permitted by law and where required to provide our services, such as referrals from partners or platforms you have contacted in order to obtain moving or transport services.
Through our website and related technologies that may collect limited technical data and usage information.
Lawful Bases for Processing
We will only process your personal data where we have a lawful basis to do so. Depending on the circumstances, we rely on the following lawful bases:
Contractual necessity to take steps at your request before entering into a contract and to perform a contract with you. This includes processing necessary to provide quotations, confirm bookings, and deliver our moving and transport services.
Legitimate interests to pursue our legitimate business interests in operating and improving our services, managing our relationship with you, handling queries or complaints, ensuring the safety and security of our staff and customers, and maintaining accurate records, provided that your interests and fundamental rights do not override those interests.
Legal obligations to comply with applicable laws and regulations, including tax, accounting, and other regulatory requirements that may require us to retain certain records.
Consent where you have given clear consent for us to process your personal data for a specific purpose that is not covered by the lawful bases above. You can withdraw your consent at any time where we rely on consent.
How We Use Your Personal Data
We may use your personal data for the following purposes:
To provide quotations, respond to enquiries, and manage bookings for our services.
To plan, organise, and carry out moves, transport services, and related activities.
To communicate with you about your booking, including confirmations, updates, and any changes.
To handle billing, payments, invoicing, and related accounting or financial processes.
To respond to complaints, queries, or legal claims and to maintain service quality.
To manage and improve our services, including training, service development, and internal reporting.
To comply with legal obligations and respond to lawful requests from authorities where required.
Data Sharing and Processors
We may share your personal data with third parties where necessary and appropriate, consistent with data protection law.
Service providers and processors who act on our behalf to support our operations, such as payment processors, information technology providers, cloud storage services, and administrative support. These processors are only permitted to process your personal data in accordance with our instructions and for the purposes set out in this policy, and we maintain appropriate contracts to protect your data.
Professional advisers such as accountants, auditors, or legal advisers where necessary for legitimate business purposes or to establish, exercise, or defend legal claims.
Regulatory, law enforcement, or public authorities where we are legally required to do so, or where disclosure is necessary to protect our rights, property, or the safety of our customers or staff.
We do not sell your personal data to third parties.
International Transfers
Where any of our service providers or processors are located outside the United Kingdom or the European Economic Area, and your personal data is transferred internationally, we will take appropriate steps to ensure that an adequate level of protection is in place. This may include using standard contractual clauses or ensuring the recipient is in a country that has been recognised as providing an adequate level of data protection.
Data Retention
We retain your personal data only for as long as necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
In general, we retain customer and booking records for a defined period after the completion of services, taking into account statutory limitation periods and regulatory requirements. Communication records may be kept for a reasonable period to manage our relationship with you and to handle any follow-up queries or issues.
When data is no longer required, we will securely delete, anonymise, or otherwise dispose of it in accordance with our data retention procedures and applicable law.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include limiting access to personal data to those personnel and third parties who have a business need to know it, using suitable security measures for our systems and records, and training staff on their data protection responsibilities.
Your Data Protection Rights
Under data protection law, and subject to certain conditions and exemptions, you have the following rights in relation to your personal data:
The right of access to obtain confirmation as to whether we process your personal data and to request a copy of the personal data we hold about you.
The right to rectification to request that we correct incomplete or inaccurate personal data.
The right to erasure to request that we delete or remove your personal data where there is no good reason for us to continue processing it, subject to our legal obligations and legitimate interests.
The right to restriction of processing to request that we limit the processing of your personal data in certain circumstances.
The right to data portability to receive your personal data in a structured, commonly used, and machine-readable format and to request that we transmit that data to another controller, where technically feasible and where the processing is based on consent or contract.
The right to object to processing where we are relying on legitimate interests as the legal basis and there is something about your particular situation which makes you want to object on this ground. You also have the right to object to direct marketing at any time.
The right to withdraw consent where we rely on consent to process your personal data. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are concerned about how we handle your personal data.
Policy Scope and Updates
This Privacy Policy applies to all customers and prospective customers of Man and a Van Twickenham in the Twickenham area and to personal data collected as part of providing or marketing our services in that area.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or services. Any changes will be posted in the most recent version of this policy, and we encourage you to review it periodically to stay informed about how we process your personal data.
